FedEx Office Print & Ship Center

Opinions

• Kristi Hollinger

  Jun, 19 2018
  ★ ☆ ☆ ☆ ☆
  Horrible customer service. I had an express envelope and a ground label that was sent to me by the company that needed me to sign some papers. I understand it was a mistake. However, the employee working refused to help me fix it without forcing me to buy a new envelope. I expressed the urgency of this needing to get shipped out and I didn't have any money on me to buy an envelope. She stated that drivers don't like when the envelope doesn't match the label because it's confusing. I asked if we could tape over the express part or if she had a ground envelope I could use. She said that they would be fined for tampering with the envelope and she didn't have any ground ones. She said I would need to find some change and go buy an envelope and ship it properly. I then asked what would have happened if I just put it in the drop box as is. She said it could have either sat there and never been shipped or the driver would grumble about it and ship it. So, I had to drive 30 miles home and call the company to send me a new envelope and label. I also called customer service to file a complaint. They said she should have taken it & shipped it. I will never use this location again!

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